Contact Loopcv Support

Why Reaching Out to Loopcv Matters

We get it—sometimes you just want to dive right into automating your job search or interview scheduling without fuss. But honestly, knowing how to contact us can save you a lot of time and frustration later on. Whether you’re a candidate tweaking your CV parsing or a recruiter setting up interview flows, we’re here to make sure things run smoothly.

From our experience, the biggest help comes when you’re logged in before reaching out. That way, our team can quickly see your account details and get to the bottom of any issues faster.

Before contacting us, make sure you have your account email ready, any error messages or screenshots, and a clear idea of what you were doing when the issue happened. This helps us help you faster.

How to Contact Us: Your Options Explained

Let’s break down the ways to get in touch with Loopcv based on what you need:

Live Chat Support

If you’re logged in, the live chat widget is your quickest way to get answers. It’s perfect for stuff like account setup questions, billing clarifications, or quick troubleshooting. You’ll usually get a reply within five minutes during business hours (9 AM to 6 PM EST, Monday through Friday).

Email Support

When your issue is more complex or you need to send screenshots, email is the way to go. Our support team responds in 24 to 48 hours, but urgent matters often get faster attention. Just include all relevant details so we can jump straight to solutions.

Phone Support

Available mainly for premium users or urgent account issues, phone support gets you immediate help during business hours. If you qualify, this is a great way to resolve complex problems quickly.

Getting the Most from Our Help Center

Before you reach out, try our Help Center. It actually covers about 80% of common questions and issues. You can search for topics like setting up job-matching loops, customizing email templates, or fixing dashboard glitches.

• Search by keywords (e.g., “email not sending”)
• Use self-service tools like the Account Settings Reset
• Run Loop Diagnostics to spot issues with your job searches

These tools are built right into our platform to give you quick fixes without waiting for support.

Troubleshooting Technical Issues Before Contacting Us

Technical hiccups happen, but often they can be fixed with a few quick checks:

1. Clear your browser cache and cookies
2. Try an incognito or private browsing window
3. Disable browser extensions temporarily
4. Ensure your browser is up to date
5. Check your internet connection or switch networks
6. Disable VPNs during troubleshooting

If these steps don’t help, reaching out with detailed info (error logs, screenshots) really speeds up the fix.

Account and Billing Support Made Simple

Questions about billing or your account are pretty common. Our billing team handles everything from subscription changes to refunds and payment updates. When you contact us, having your account email and any transaction ID handy will help us get straight to it.

Account Recovery Steps

If you lose access, don’t worry. Here’s the usual process:

1. Verify your identity via your registered email
2. Answer security questions about your account
3. Submit ID verification if needed for high-security accounts
4. We restore your access and assist with securing your account

How to Submit Feature Requests and Feedback

We actually pay close attention to what you want. Your feedback shapes the way we improve AI matching, interview tools, and integrations. Here’s how to get your ideas to us:

• Use the feedback form right in your Loopcv dashboard
• Email our product team with detailed descriptions
• Join community discussions and beta programs

When you send requests, explain the “why” behind your idea. That helps us prioritize features that truly make a difference for users like you.

Current Development Priorities

Right now, we’re focused on:

• Enhancing AI matching accuracy
• Improving job board integrations (like Indeed and LinkedIn)
• Adding advanced analytics
• Building mobile app features
• Expanding API access for enterprise users

Urgent and Emergency Support for Loopcv Users

Sometimes, stuff breaks at the worst times. If your job search automation or interview scheduling is down and it’s costing you opportunities, here’s what to do:

When to Use Emergency Support

• Platform outages affecting active loops
• Payment processing errors blocking service
• Security concerns or suspected breaches
• Data loss or corruption issues
• Deadlines at risk because of platform problems

Mark your email subject as “URGENT” and clearly explain why time is critical. During business hours, live chat is your fastest route. After hours, send a priority email or use our security incident channels for critical problems.

Emergency Contact Protocol

1. Try live chat with urgent flag first
2. Send detailed priority email if after hours
3. Report security issues through our incident form
4. Contact data recovery immediately if needed

Support Tailored for USA Users

Since you’re in the USA, we’ve got your back with support staff who understand the local job market, employment laws, and popular job boards like Indeed and Glassdoor. We also optimize automated job matching based on US resume standards and state-specific requirements.

Keep in mind our US support team operates mostly on Eastern Time, so if you’re on the West Coast, morning requests tend to get answered more quickly.

❓ FAQ